PRIVACY POLICY

At South Hampton Estate, we are committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data.

INFORMATION WE COLLECT

We collect information you provide when:

  • Making accommodation bookings
  • Subscribing to our newsletter
  • Contacting us via email or phone
  • Completing guest registration forms
  • Submitting security bond details

This may include:

  • Name and contact details
  • Payment information
  • Accommodation preferences
  • Special requirements or requests
  • Identification details for security purposes

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and confirm your booking
  • Communicate about your stay
  • Provide customer service
  • Send relevant property updates
  • Process payments and bonds
  • Meet our legal obligations
  • Improve our services

INFORMATION SECURITY

We implement appropriate security measures to protect your personal information:

  • Secure SSL encryption for online transactions
  • Credit card details are not stored
  • Limited staff access to personal information
  • Secure digital and physical storage systems
  • Regular security updates and monitoring

THIRD-PARTY SHARING

We do not sell or share your personal information with third parties except:

  • Payment processing partners
  • When required by law
  • With your explicit consent

COOKIES AND TRACKING

Our website uses cookies to:

  • Improve user experience
  • Analyse website traffic
  • Remember your preferences
  • Enable secure browsing sessions

You can control cookie settings through your browser preferences.

MARKETING COMMUNICATIONS

You may receive:

  • Booking confirmations
  • Stay information
  • Property updates
  • Special offers

You can opt out of marketing communications at any time.

YOUR RIGHTS

You have the right to:

  • Access your personal information
  • Request corrections to your data
  • Opt out of marketing communications
  • Request deletion of your information
  • Receive a copy of your data

CHANGES TO POLICY

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated revision date.

CONTACT US

For privacy-related queries: Email: info@southhampton.au Address: 155 Harrisons Road, Red Hill, Victoria, Australia

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).